FAQ

Frequently Asked Questions

For built customers, the sections below set out frequently asked shopping questions. This page applies specifically to builns.shop.

How built handles refund timing
For purchases made through builns.shop, built applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

built: tracking
The following tracking guidance applies to the built storefront at builns.shop. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

How built handles products
For purchases made through builns.shop, built applies the following guidance on products. What products do you offer?
We offer BUILT. Current availability, product details, options, and prices are shown on each product page.

What built customers should know about shipping cost
built publishes this shipping cost guidance for customers using builns.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

What built customers should know about return shipping
This return shipping section covers orders and visits through builns.shop for built. Who pays return shipping?
built pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from built on payment methods
The following payment methods guidance applies to the built storefront at builns.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

built: delivery timing
built publishes this delivery timing guidance for customers using builns.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

How built handles returns and exchanges
built publishes this returns and exchanges guidance for customers using builns.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How built handles contact options
This contact options section covers orders and visits through builns.shop for built. How can I contact you?
Email Support@builns.shop, call 808-972-6589, or write to 1119 Onaha St, Wailuku, Hawaii, 96793, United States.

Merchant Information
Business name: built
Brand name: built
Email: Support@builns.shop
Phone: 808-972-6589
Physical address: 1119 Onaha St, Wailuku, Hawaii, 96793, United States