Refund

Refund Policy

For built customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to builns.shop.

built: condition of returns
Customers using builns.shop can rely on the following built guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How built handles eligibility
For purchases made through builns.shop, built applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What built customers should know about refund timing
For purchases made through builns.shop, built applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from built on exceptions
This exceptions section covers orders and visits through builns.shop for built. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How built handles support
For built customers at builns.shop, this section explains support. For return or exchange assistance, contact Support@builns.shop or 808-972-6589.

Details from built on starting a request
Customers using builns.shop can rely on the following built guidance about starting a request. When requesting a return or exchange, contact us at Support@builns.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at built to order problems
For purchases made through builns.shop, built applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: built
Brand name: built
Email: Support@builns.shop
Phone: 808-972-6589
Physical address: 1119 Onaha St, Wailuku, Hawaii, 96793, United States